Read what our clients are saying...
"It is with pleasure that I offer this letter of recommendation for The Continental Group, Inc. for community association management services. I am the current President of the Board of Directors and a nine-year unit owner at Yacht Club at Portofino, a 361 unit luxury high-rise located in South of Fifth neighborhood of Miami Beach. Continental has managed our property since inception.
There are many benefits to be gained, beyond the obvious, from Continental's depth and breadth of experience. Continental brings well-developed systems, policies and administrative structure to a community. In addition, its very strong client base serves as an informal network of resources and information sharing for the Board of Directors and other community volunteers.
Continental's investment in its people is evidenced by the quality and longevity of staff that are placed in a property. At Yacht Club, we are proud to have a staff of outstanding individuals, many of who have been here since 1999 when our building first opened. Our residents derive a sense of confidence from staff who they see and interact with over the long term.
I am extremely impressed with the level of personal service that we have enjoyed from our District Manager and Business Unit Leader. Both consistently respond quickly to any question or request that we might have. Each has demonstrated outstanding follow through and a genuine personal concern for the well-being of our community. Based on their exceptional work and the organizational attributes I have described, I can confidently recommend The Continental Group, Inc. for community association management".
L.L.
President
The Yacht Club at Portofino
"From the start of our relationship with the Continental Team, we have been provided with prompt, professional service, expert reliable advice and access to important contacts in the banking and insurance industries, and other professional groups.
The Continental Group assisted us greatly during a time when we discovered we were left dangerously underinsured and without funds to purchase the required insurance. Our management team was able to quickly direct us to banking contacts which allowed us to obtain funding for the emergency purchase of insurance and to pay outstanding bills.
The communication during this time exemplifies the Continental team concept. We had our management team and people at the corporate level actively involved during this arduous process and were advised on a daily basis of activity. Continental has been instrumental in guiding us to determine and obtain the appropriate insurance coverage, with better rated carriers, at greater policy limits with lower premiums that we had been paying. This alone saved us tens of thousands of dollars.
Our community, like many others, is experiencing severe collection issues with foreclosures and other delinquent accounts. Continental advised us, energetically, to interview several firms to handle collections for us. This advice allowed us to identify a law firm that has taken over collecting delinquent accounts for us and, while we still have foreclosures and delinquencies, our cash flow has improved and the amounts owed are closely monitored.
Our staff, trained and supervised by The Continental Group, is professional, responsive, knowledgeable and focused on customer service. They have commented to the Board that they are treated with respect and consideration by their supervisors. That is directly reflected in their interactions with residents and the quality and performance of their duties.
In summary, we have had an exceedingly positive experience with Continental. In the two years since Continental has been on board, we have been able to repay our loan to the bank, and accumulate a surplus of over $300,000 assuring financial stability for our community. This could not have been accomplished without the expertise, advice and relationships that Continental has provided for us".
J.B.
President
Cite Condominium
"The Continental Group, Inc. has been our management company since the Association’s inception. The property manager has far exceeded our expectations with both her quantity and quality of work.
The startup of a condominium association can be a daunting task and our property manager and her staff have been up to the challenge. Her commitment and dedication to the property is truly appreciated by Wilton Station.
We look forward to continuing our relationship with The Continental Group, Inc.”
T. B.
Board President
“The Continental Group has been managing our Association since the Developer opened the buildings in September 2006. Our Property Manager and our District Manager have been nothing but professional, helpful and extremely responsive to our needs and concerns. And both respond day or night to any issue.
As my experience has been very positive I would not hesitate to recommend The Continental Group’s services to any Association.”
R. L.
President
Marina Village at Boynton Beach Condominium Association
I just wanted to say how glad I am that the contract with Continental was renewed for another two years.
Our building has a reputation in the real estate workd as being the "best run building" downtown, I hear it all the time from realtors who sell and rent units in the greater downtown aera...I think that it has everything to do with the great job our community association manager does.
All of the staff members are professional, friendly, polite and helpful. They take pride in their work. Our manager sets a great example for the team and she has clearly done a great job.
As a resident, and a representative of the developer, thank you for taking such good care of our building.
TM
Historic Creations Design & Development
“It has been my pleasure to work with our District Manager for the past several years. She is friendly, easy to work with, and professional.
She worked with our building manager to provide us with the knowledge and know-how to hire and manage outside contractors for major jobs; work with complicated budgets involving commercial and residential space in the building; and navigate all the requirements for the city and the state relating to construction and management.”
D. M.
President
The Tides at Bridgeside Square
“Thanks for a job well done this year. The professional management that you provide The Tower is not taken for granted. We appreciate it very much! I also want you to know that your Area Supervisor and our Manager have provided us with the most exceptional/professional service. Please do not hesitate to use us as a reference at any time.”
J. S.
President
The Tower Condominium at City Place
"I would like to take this opportunity to thank you, and The Continental Group, Inc., for the performance of the staff assigned to our community. I am very pleased with the appearance of the building and grounds, the upkeep and attention given to The Courtyards.
Our Property Manager exercises sound judgment along with a teamwork attitude that an be found in all of the employees. The staff is results driven, and they take great pride in the work they do.
I am also grateful for the assignment of our District Manager. She also presents a very caring attitude towards the staff and the property. I am very happy to see the direction our community is going in."
J.H-M.
Vice President
The Courtyards in City Place
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